Repair, don't replace
We are proud of our high-quality and durable products. They are designed to be dependable, day-to-day companions and are manufactured for intense use. But even the best product can break at some point.
Just because there is a problem with a product doesn’t mean that its life is over. Our own VAUDE repair workshop has long fixed minor and major damage, exchanged defective pieces and prolonged the life of your beloved products.
There are a lot of replacement parts available at the VAUDE Webshop – you can find them here. Our retailers also have spare parts for your VAUDE products in stock or they can order them. Many of them have local repair partners who will repair your product quickly, cheaply and reliably. They can also give you good advice on the proper care of your VAUDE product.
Learn more about our repair services here. (In German)
Do-it-yourself with iFixit
With a little craftsmanship, many repairs can often be easily made yourself. If you enjoy sewing and fixing thing and want to save yourself the time and effort needed to send in your product for repairs, you can use the do-it-yourself repair instructions at iFixit.
You can order any spare parts you need or special tools and have them delivered directly to your doorstep.
»We think the do-it-yourself idea is fantastic – which is why we are collaborating with iFixit to create repair manuals for many VAUDE products and have made the necessary spare parts available. We would be delighted if this means our products can be used even longer.«
Hilke Patzwall, CSR Manager at VAUDE
VAUDE cooperates with Repair Cafés.
Need help with a repair? Try visiting a local Repair Café!
The Repair Café concept fits perfectly with VAUDE's sustainable approach. Repair Cafés are a great place to find support for your do-it-yourself project.
Repair Cafés can order VAUDE spare parts for you or you can get them yourself at a specialized retailer or through iFixit.
If you can't fix a VAUDE product yourself or with the help of a Repair Café, then you can turn to the VAUDE Product Service team.
Nearly everything is designed so that it can be repaired
Repairing things rather than throwing them out is all very well but what happens if a product can’t be repaired? Sometimes this is really a problem – despite the fact that reparability is playing an increasingly important role as a criterion in product development, and our designers are working hard to find good solutions so that more and more products are repairable.
Some types of functionality involve a trade-off. For example, zips in the high-stretch fabrics used for cycling jerseys or soft shells. Clearly, we can replace a zip, but taking out the original sometimes leaves behind stitching holes that can create a run in the fabric.
There’s still room for improvement on this issue, or rather, we have to make some tricky decisions about what we think will be more important in the future: technical performance or reparability.
In order to set objective and measurable standards here, we have developed the VAUDE Repair Index for our products. Read more about it here
Donations with small defects
Our goal is to repair even more products and extend their lifetime with the help of clearly defined repair decision criteria in our VAUDE Repair Handbook.
Products that cannot be repaired but essentially still “work” (such as when a zip on an inside pocket no longer functions but the jacket is otherwise in good shape) are donated to FairWertung, an umbrella organization of non-profit organizations. Read more here
Within the guarantee period, VAUDE has the right to repair any defective article. Sometimes, however, customers expect the item to be replaced or to be given a store credit rather than a product repair.
Recycling types VAUDE complaints Tettnang
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The data in this graphic includes all product complaints received by VAUDE in Tettnang, including all major customer complaints. For many products, the warranty period has already expired by then. Due to a software conversion, these values are not directly comparable with the values of previous years. Our goal is to repair as many products as possible.
